FAQ

Our main loading dock is located off Grierson Hill on the south side of the venue. For a map, visit our  Getting Here page.

Yes, the Edmonton Convention Centre does have free public wi-fi however bandwidth may be compromised pending the amount of users on the system. Dedicated services are available through our in house provider ENCORE who are exclusive for this service.

Yes, Showtech Power & Lighting is the exclusive provider of electrical as well as rigging at the venue. Please contact Showtech directly for these services.

Any items you wish to ship to the venue must be directed to GES. GES is exclusive for any material handling and dock marshalling

Yes, our lost and found is operated by our security team. To inquire about a lost item, please contact 780.917.7878.

The Edmonton Convention Centre is centrally located in downtown Edmonton, presenting plenty of opportunity for vehicle parking on the street, parking lots, and nearby parkades.

In addition to metered parking along Jasper Avenue and connected side streets, there are three nearby parkades/surface parking lots. Visit our parking page for more information.

To find the location of a specific space within our building, please visit our Floor Plans page under Planning an Event.

The Edmonton Convention Centre currently accepts cash, debit and credit card payment methods including at our concessions, coat checks, and other areas. We ask guests to prepare in advance; there are limited ATMs onsite.

Our kitchens are not peanut, tree nut, soy, milk, egg and wheat free facilities. While we take steps to minimize the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with peanut, tree nut, soy, milk, egg or wheat allergies.

Yes, we do allow the public to take pictures around the exterior of our venue and in the common areas inside the building. We do not block off any area for photoshoots, so depending on business volume, we can’t guarantee space will be free. We encourage you to call us at 780.421.9797 before planning to take pictures in the building.

The closet LRT station is the Central stop. It is approximately a two block walk outside. If you want to stay indoors, you may also exit at the Churchill station and use the pedway system to access the building via the Citadel and Canada Place.

You may also gain access to the building through the pedway system via Canada Place and on our assembly level, which you can access via the wooden stair case that goes over Grierson Hill and on our Meeting Room level located at street level on Grierson Hill. Please note: Access to the venue may be limited to specific door location during certain events.

Yes, please visit the Accessibility page.

There are two bank machines available at the Edmonton Convention Centre.

Please visit the Work With Us page. Resumes can only be submitted online.

This varies from show to show, depending on the promoter’s preference. When there is seating available, it is first come, first serve bleacher style seating and it is offered in conjunction with standing room on the floor.

We do not allow any of the following:

• Professional cameras or cameras with removable lenses
• Tripods
• IPads
• Selfie sticks
• Go pros

Any other form of camera is allowable by our facility, subject to the rules of the concert’s organizers and the artists.

The following is not permitted while at the Edmonton Convention Centre:

• Crowd surfing
• Horse play
• Abusive or aggressive behavior
• Fighting
• Sleeping
• The use of cannabis, tobacco, vaping and e-cigarette products is not permitted inside our venue.
• In alignment with the City of Edmonton bylaw, the Edmonton Convention Centre does not permit the use of cannabis, tobacco, vaping and e-cigarette products during special events within 10 metres (33 feet) from our venue’s doorways, windows, and air intakes.
• Having more than 1 person in a washroom stall
• Laying down

On October 17, 2018, the City of Edmonton amended Bylaw 14614. The use of cannabis, tobacco, vaping and e-cigarette products is not permitted within 10 metres (33 feet) from a bus stop or the doorway, window or air intake of a building, and on a patio.

To comply with the City of Edmonton bylaw, the Edmonton Convention Centre will not permit the use of cannabis, tobacco, vaping and e-cigarette products within 10 metres (33 feet) from our venue’s doorways, windows, and air intakes.

In alignment with other North American public assembly venues, a strict no re-entry policy will continue to be enforced for special events defined as concerts and live entertainment.

Once guests enter the ticketed area, there will be no smoke pit or re-entry. The consumption of cannabis, tobacco, vaping and e-cigarette products is not permitted within our venue.

You will require a valid primary ID, which must include all of the following:

• A photo
• A name
• A signature
• A date of birth
• Is government issued
• Not be expired
• A unique identifier number
• Be an original (not a copy)

If there are any doubts about the primary piece of ID, we may ask for a secondary identification, which must:

• Have a name
• Be government issued
• Have a unique identifier number
• Include date of birth

No, we do not sell tickets to events being held at the Edmonton Convention Centre and therefore do not have a box office. Most concerts held at our venue will set up a will call booth one hour prior to the show.

If your concert/show ticket says general admission, then there is no assigned seating. The seat number on the ticket is solely for counting purposes. Occasionally, there may be assigned seating, but that would be specified on the ticket as such.

No, for any refunding of concert/show tickets or other ticket issues, please contact the promoter or third party ticket retailer.

We do not allow any of the following items:

• Water bottles of any kind
• Backpacks (of any kind including camelpacks and hydration packs) and large bags
• Steel or composite toe boots
• Bullet belts
• Spiked jewellery, of any variety
• Wallet chains or chains of any variety
• Glow sticks or laser pointers
• Stuffed animals
• Hula hoops
• Outside food, alcohol, or liquids
• Non-prescription drugs or any drug paraphernalia (with the exception of cannabis)
• Weapons or any items which could be deemed as a weapon, including blunt and hazardous items
• Any other item the concert organizer has specifically banned for their event

For Electronic Dance Music (EDM) events, the following are also prohibited:

• Backpacks, purses or large bags exceeding 6” x 6” x10” (fanny packs preferred)
• Eye drops
• Open packages of cigarettes
• Orbits, poi and Hulu’s